At McLay Services we measure our success by the satisfaction of our customers. Carrier Corporation has presented us with the “President’s Award” for outstanding customer service, Angie’s List has presented us the “Super Service Award”, our customers also gave us an “A” Report Card on Angie’s List; and our record with the California State Contractors Licensing Board is as clean as it was the first day we started business in 1978.
It’s a record we’re very proud of. But don’t take our word for it. Read what our customers have to say.
The following are comments we have received via email, letters and thank you cards from customers who have been pleased with the work we performed for them. Please know that these are real comments from real customers. Each comments was provided to us without an incentive of any kind. It gives us great pride to know that we have hit the mark and delivered quality products and services to our customers.
A few of our customer testominals
Our 20 year old AC & heating system was on its last leg and our electric bill was over $600 a month in the summer. We knew it was time to update to a new energy efficient system. McLay installed the proper sized unit for our 2 story home and added two new vents as well as a zoning system so that the upstairs is as comfortable as the downstairs. It has been 3 months now and we love, love, love our new system. We are already seeing a difference in our electric bill. We have used McLay for our kitchen and master bath remodels, our water heater, as well as our air conditioning maintenance over the years. We are now more comfortable and saving money thanks to McLay.
I had (gotten) several estimates. McLay was the only one who actually went up in the attic and walked around checking ductwork and how to do the job. He also was the most knowledgeable compared to other heating and A/C companies that I had bids from. We decided to go with McLay and it was well worth it!
I just wanted to take the time to compliment your organization for the quick response to my plumbing emergency. My wife saw water spilling out of our water heater onto the garage floor and called your office. She spoke to Jaye who told her she would get someone out there as soon as possible. Within an hour your technician arrived and evaluated the situation and told my wife that the unit needed to be replaced. He rebuilt the wooden stand and put in the new unit, secured it to the wall and removed the old one; all done in a timely manner. In today’s world, customer service and customer satisfaction are the keys to running a successful business and your organization was outstanding in all areas. It was a pleasure dealing with all your employees.
